Refunds & Exchange
Refunds and Exchanges
At Purrfab, we want you to be completely satisfied with your purchase. If you are not happy for any reason, you can return or exchange your item(s) within 6 days of receipt.
Eligibility for Returns and Exchanges
- Items must be returned in their original packaging and unused condition.
- Food and treats cannot be returned or exchanged due to health regulations.
- Clearance items and special orders are final sales.
How to Return or Exchange an Item
To return or exchange an item, please contact us by email at info@purrfab.com or by phone at +1 929-306-6014. We will provide you with a return authorization number and instructions on how to return your item.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 12 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you are exchanging an item for a different size or color, we will ship the new item to you free of charge.
Please Note
- You are responsible for the cost of return shipping.
- We reserve the right to refuse returns or exchanges that do not meet our return policy criteria.